Refund policy

Return and Refund Policy

At LaSama, we want you to love your piece. Please read our policy carefully before placing your order.

Ready-to-wear items
We accept returns on ready-to-wear pieces within 14 days of delivery. Items must be unworn, undamaged, and in their original packaging.
To start a return, email us at hello@lasama.com with your order number and the reason for the return. We will cover the cost of return shipping.

Refunds
Once we receive and inspect your return, we will notify you by email. Approved refunds are processed to your original payment method within 5–10 business days. Original shipping charges are non-refundable.

Store credit
In certain circumstances, and at our discretion, we may offer store credit in place of a refund. Store credit does not expire and can be applied to any future LaSama purchase.

Final sale items
The following items are final sale and cannot be returned, exchanged, or refunded:
• Custom and bespoke pieces made to order
• Engraved or personalized jewelry
• Earrings (for hygiene reasons)
• Sale and discounted items

Damaged or incorrect items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos and your order number. We will make it right at no additional cost to you.

Questions?
Email us at hello@lasama.com. We typically respond within 1–2 business days.