Shipping policy

Shipping Policy

Every LaSama order is packed by hand and shipped fully insured. Please read below for what to expect.

Processing time
Ready-to-wear pieces are prepared and dispatched within a few business days of your order. Custom, bespoke and engraved pieces are made to order, and we will confirm your expected timeline by email once your order is placed. You will receive a shipping confirmation with tracking as soon as your piece is on its way.

Shipping within Canada
We offer standard insured shipping across Canada. Rates and estimated delivery times are shown at checkout based on your address.

International shipping
We ship worldwide with insured, tracked service. Rates and estimated delivery times are shown at checkout based on your destination.
Duties, taxes and customs fees for international orders are set by your country and are the responsibility of the recipient. They are not included in our prices or shipping charges.

Insurance and tracking
All shipments are insured for their full value and include tracking. You will receive a tracking number by email as soon as your order ships. A signature may be required on delivery for higher-value pieces.

Lost or damaged in transit
If your package arrives damaged or does not arrive at all, contact us at hello@lasama.com within 48 hours of the delivery date with your order number and, where possible, photos. Because every shipment is insured, we will replace the piece or refund you in full.

Address changes
Please check your shipping address carefully at checkout. If you need to change it, email us as soon as possible. We cannot redirect a package once it has shipped.

Questions?
Email us at hello@lasama.com. We typically respond within 1–2 business days.